Cheverton Farm Holidays Privacy Policy

Introduction

This Privacy Policy outlines Cheverton Farm Holidays’ practices with respect to information collected from users who access our website at https://www.chevertonfarmholidays.co.uk (the “Site”), or who share personal information with us (together: “Users”).

Last modified: March 2026

Who we are

Data controller: Claudia Hodgson

Address:
Cheverton Shute, Shorwell
Isle of Wight
PO30 3JE

Email: enquiries@chevertonfarmholidays.co.uk

Telephone: 07751 814712

Grounds for data collection

Processing of your personal information (meaning, any information that may allow your identification with reasonable means; “Personal Information”) is used for one or more of the following reasons:

  • It is needed for the performance of our contractual obligations towards you, such as handling booking enquiries and bookings.
  • It supports our legitimate interests in running and protecting the Site, and responding to messages.
  • It supports compliance with legal and financial obligations.
  • It is based on your consent, where consent is required for non-essential cookies and similar technologies.

What information we collect

We collect two types of data and information from Users.

Non-personal Information

The first type is un-identified and non-identifiable information pertaining to a User, which may be made available or gathered via your use of the Site (“Non-personal Information”). This can include aggregated usage information and technical information transmitted by your device, such as browser type, operating system, language preference, access times, and activity on the Site (pages viewed, clicks, actions).

Personal Information

The second type is Personal Information, which is individually identifiable information. This can include:

  • Contact details you send to us, such as name, email address, telephone number, and the contents of your enquiry.
  • Booking-related details you provide when you request availability, make a booking, or discuss a stay.
  • Device information such as IP address, approximate location (town or region), unique identifiers, and information related to your activity through the Site.

How do we receive information about you

We receive Personal Information from various sources, including:

  • When you voluntarily provide your details through forms, email, or phone.
  • When you use or access the Site.
  • From third-party providers, services, and tools that operate on the Site, such as traffic analytics vendors and embedded services.

How we use the information

We use information we collect for purposes including:

  • Communicating with you and responding to enquiries.
  • Handling bookings and booking requests.
  • Providing customer service and sending service messages linked to your stay.
  • Operating, maintaining, and protecting the Site.
  • Measuring and improving Site performance and content, where consent is given for analytics.

Sharing information with third parties

We do not rent or sell your Personal Information. We may share information with trusted third parties where needed to run the Site, provide services, and handle bookings.

These can include:

  • Booking providers such as Freetobook and Airbnb, when you use their booking tools or book through their platforms.
  • Consent management through Usercentrics, which manages your cookie choices.
  • Analytics through Google Analytics, where you consent to analytics cookies.
  • Embedded services such as Google Maps and YouTube.
  • Review widgets provided by Freetobook and Elfsight.
  • Site platform and hosting used to publish and serve the website.

Third parties may act as separate data controllers for information you submit through their platforms. You should review their privacy policies when using their services.

User Rights

You may request to:

  • Receive confirmation as to whether personal information concerning you is being processed, and access your stored personal information.
  • Receive a copy of personal information you directly provide to us in a structured, commonly used, and machine-readable format, where this applies.
  • Request rectification of your personal information.
  • Request erasure of your personal information in certain circumstances.
  • Object to certain processing, or request restriction of processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Rights are not absolute and can be subject to legitimate interests and regulatory requirements. If you want to exercise any rights, contact us using the details in the “How to contact us” section.

Retention

We retain personal information for as long as needed to provide services, and as needed to comply with legal obligations, resolve disputes, and enforce policies. Retention periods depend on the type of information and the purpose for which it is collected.

Cookies

We and our trusted partners use cookies and other technologies when you visit the Site. A cookie is a small piece of information that a website assigns to your device while you view the website.

Cookies can be used for purposes including:

  • Allowing you to navigate between pages efficiently.
  • Enabling certain Site features.
  • Remembering preferences.
  • Supporting analytics to help improve the Site, where consent is given.

We use Usercentrics to manage cookie consent. Usercentrics lets you choose which non-essential cookies you allow. Strictly necessary cookies remain active, since the Site needs them to function.

The Site may use the following types of cookies:

  • Session cookies stored temporarily during a browsing session and deleted when your browser is closed.
  • Persistent cookies saved on your device for a fixed period and not deleted when the browser is closed.
  • Third-party cookies set by other services running content on pages you view, such as analytics tools and embedded content.

Cookies do not usually contain information that personally identifies you. Personal Information we store about you may be linked, by us, to information stored in and obtained from cookies.

You can remove or block cookies using your browser settings. Some Site features may not operate properly if cookies are blocked.

Google Analytics

We use a tool called Google Analytics to collect information about your use of the Site, where consent is given. Google Analytics collects information such as how often users access the Site and what pages they visit. We use this information to improve the Site and services.

Third-party content

The Site may include third-party content and tools, such as Google Maps, YouTube, and review widgets from Freetobook and Elfsight. These services may collect data or set cookies when they load. Usercentrics helps you control this through your consent choices.

Changing your cookie preferences

You can change your choices at any time by reopening the Usercentrics consent panel on the Site. This is usually available through the banner itself or a small floating settings control.

Third party collection of information

This policy addresses the use and disclosure of information we collect from you. If you disclose information to other parties or sites, different rules may apply. You should read the privacy policy of each third party you choose to interact with.

How do we safeguard your information

We take care in implementing and maintaining the security of the Site and your information. We use practical measures designed to reduce risks of unauthorised access. No method of transmission or storage is fully secure, so we cannot guarantee complete security.

Transfer of data outside the UK

Some service providers may be located outside the UK. Where this occurs, appropriate safeguards are used to protect personal data.

Advertisement

We do not run personalised advertising on the Site at the time of writing. If this changes, this policy will be updated and cookie consent will be managed through Usercentrics.

Marketing

We do not send marketing emails as standard. If this changes, you will be able to opt out at any time.

Corporate transaction

We may share information in the event of a business transaction such as a sale, merger, consolidation, or asset transfer. The receiving party would assume the rights and obligations described in this Privacy Policy.

Minors

The Site is not designed for or directed at children. We do not knowingly collect Personal Information from children.

Updates or amendments to this Privacy Policy

We may amend this policy from time to time. Changes take effect when the revised policy is displayed on the Site. The “Last modified” date at the top of this page reflects the latest revision.

How to contact us

If you have questions about the Site or the information we collect and how we use it, contact:

Claudia Hodgson
Email: enquiries@chevertonfarmholidays.co.uk
Telephone: 07751 814712